James at Service Service Recruitment
Published
August 6, 2018
Location
Norwich, United Kingdom
Category
Sales  
Job Type
Salary
£18,000 + Commission

Description

£18,000 + Commission

Monday - Friday = 40hrs pw including 1 Saturday in 4

Working for a reputable Norwich firm with a long history of providing excellent service to their clients across the UK, you will be responsible for pro-actively dealing with customer referrals/queries via phone, emails, webchat and converting to confirmed sales, maximising all sales opportunities, all the while delivering a second to none end to end service to customers.

Responsibilities;

  • Dealing with all customer enquiries promptly and ensuring timely follow up on all enquiries
  • Quickly responding to web chats and following up with emails if necessary
  • Ascertaining customer needs and advising a fit for purpose solution based on customer requirements and use of technical knowledge of products explaining to customers the benefits and product spec
  • Ensuring knowledge of customer needs by using effective questioning techniques
  • Provide an accurate indicative quote for customers to decide if they wish to proceed with the survey
  • On return of survey, provide final quote to customer highlighting how it meets their needs and the features and benefits
  • Overcome the customer's objections and negotiate where necessary whilst protecting profit margin
  • Advising customers on lead times re product and fitting
  • Book job in engineer’s diary, ensuring mutually convenient time/date
  • Taking payment of at least 50% to place order.
  • Undertake a closure call with customer - following up on fitting, product, satisfaction and taking final payment as required
  • Monitor and nurture pipeline business

The ideal candidate would have similar experience working in a sales focused and targeted environment, proven ability to convert enquiries into orders and managing and building customer relationships.

In return, a rewarding commission structure with a competitive basic is offered along with further career opportunities.

THIS IS A SALES POSITION. If interested please apply to continue with your application.

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