Harriet at Service Service Recruitment
Published
May 16, 2019
Location
Norwich, United Kingdom
Category
Job Type
Salary
£17,666.40

Description

Our well-established Norwich client, with a continuing reputation of providing excellent service across the UK, are looking for a Customer Experience Advisor to join their reputable team for 12 months.

Job duties (not exhaustive list)

To be the first point of contact to all customers
Taking responsibility for a high volume of incoming claims until the end of the process and dealing with customer satisfaction
Coordinating emails and calls and taking new work requests
Dealing with high priority queries and complaints
General administrative duties
Updating internal systems
Liaising with different parties, such as new and existing customers, insurance companies, clients, colleagues and engineers
Pricing, ordering and arranging the delivery of new products
Skills and Attributes:

Experience of working in a telephone based role is essential
Previous experience of working in a customer service environment is required
Excellent communication skills over the phone, face to face and via email
Ability to work towards deadlines and work under pressure
Strong organisation skills and attention to detail
Good interpersonal skills and ability to establish the customers needs, resolving their enquiry in a timely manner

Salary is £17,666 - £18,706

You will be required to work 1 in 8 Saturdays 8am - 12:30pm

If you are interested in this role, please get in touch with Harriet

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