Natalie at Service Service Recruitment
December 21, 2018
Norwich, United Kingdom
Job Type



Service Service work in partnership with the local Council and have 2 roles available for Credit Control Assistants in Norwich on a temporary ongoing basis for a initial 3 months.

1 full time (37 hours) 1 part time (15 hours) Dates – 7 January 2019 – 31 March 2019


Monday to Friday

immediate starts available

Job Purpose

Maintain activity to reduce the levels of outstanding debt and increase the cash flow position.

Assist the Credit Control Officers in achieving annual targets for Credit Control in accordance with corporate procedures.

Principal Accountabilities

1) To proactively maintain regular and effective communication with debtors in line with the Norfolk County Council Debt Recovery Procedures and to establish reasons for Non Payment.

2) To negotiate time to pay agreements with debtors and ensure completion of relevant documentation to collect the debt via instalments.

3) To effectively deal with customer queries and ensure debtors are given the correct departmental contact to resolve disputes in a timely manner. To liaise with service departments where debtors dispute the charges made including meeting with debtors to resolve queries where appropriate.

4) To maintain accurate records of debt recovery action and contact information to ensure follow up action and successful collection of the outstanding debt.

5) To collate documentation/evidence for cases recommended for write-off or referral to Credit Control Officers or Legal services for proceedings.

6) To actively promote payment via credit/debit card and collect monies via phone wherever possible.

7) To support the wider delivery of improvements and benefits provided but the Oracle platform.

8) To actively participate in the Authorities Anti-Fraud and Corruption Strategy by indentifying all potential fraudulent activity (ie financial abuse, fraudulent claims) and taking appropriate steps to alert the Credit Control Manager.


5 GCSE’s (Grade A-C) or equivalent OR ICM Qualification.

Preferred Experience

  • Good knowledge of Microsoft Office (Word, Excel, Outlook).
  • Knowledge of Financial Systems with particular experience of Income Systems (Oracle, ContrOCC and other departmental systems).
  • Experience in a local government finance setting.


  • Ability to manage workloads and priorities to meet specified deadlines with minimum supervision.
  • Able to communicate at all levels, both verbally and in writing to ensure that instructions, queries and requirements are clearly understood.
  • Able to interpret and understand complex regulations and legislation and to impact such information to others in a clear and concise manner.
  • Able to handle difficult situations when dealing with members of the public, and to provide a diplomatic response in such situations to ensure distress is minimised.
  • A team player who is able to develop effective relationships with the team and work alone without supervision.
  • Able to embrace new technology and new ways of working.
  • Strong numerical and strong written skills.

For a full job description and further details please contact Natalie Money at Service Service Recruitment and email a CV

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