Robin at Service Service Recruitment
March 25, 2024
Bury St Edmunds, United Kingdom
Job Type
£35,000.00 NEG DOE


Do you have experience of working in corporate/employee benefits, do you want to work for a personable, engaging and rewarding organisation, then read on…

My client is an award winning advice firm with offices across Norfolk and Suffolk and they have been established for all most forty years.

My client is seeking a Financial Services experienced candidate who has spent time working in corporate/employee benefits, though candidates with a solid IFA practice background will also be considered. The successful candidate will benefit from a market leading salary and benefits package and importantly the opportunity to progress in their career with support both personally and financially.

Role Purpose
To undertake a lead support role to my clients exiting team of established Employee Benefits Consultants and Directors to ensure clients receive a consistent high level of service and support

To ensure that client records are up to date and that internal systems and processes are followed

To support and develop junior team members to enable them to be as efficient and effective as possible

Key Responsibilities

• To ensure a clear audit trail is maintained for all client records
• To ensure timely delivery of employee benefits scheme processing for group risk, group private medical insurance and other schemes/policies as required
• To provide administrative support for new, existing and complex schemes
• To manage Auto-Enrolment compliance for all pension schemes
• To manage annual renewal and market reviews for all existing group risk schemes
• To prioritise and process claims and keep client and consultant up to date with progress
• To ensure bespoke compliance documents are accurate and up to date
• To process monthly payments, ensuring that the contributions are correct
• To organise and prepare for client governance and pre-renewal meetings
• To complete follow-up actions from client meetings in line with instructions from consultant, liaising with both client, insurer and pension provider as required
• To check and issue policy documentation
• To assist clients with the implementation of Employee Assistance programmes
• To prepare Employee Announcement Letters for new and existing schemes
• To keep Corporate Spreadsheet up to date
• To draft proposition documents, reports and presentations for consultants
• To provide feedback to consultants, keeping them up to date
• To ensure IO is up to date and opportunities are added and maintained regularly and correctly, in consultation with the Employment Benefit Consultant/Director
• To liaise with consultants and clients to ensure all contractual obligations are fulfilled
• To support, train and develop junior team members to enable them to undertake tasks that will benefit the team and ultimately the client
• To undertake project activity to ensure the efficient running of the office e.g. streamlining processes and documents, create framework for checking work, ensure templates/documents are correct and in the right place, workflow management.
• To maintain and update your own talent development record, ensuring my objectives are up to date and impact of any training is recorded

Personal Specification


R01 Regulation and Ethics (essential)
GR1 Group Risk (essential)
R04 Pension and Retirement Planning (desirable)
Progressing towards the Diploma in insurance (desirable)


Good understanding of systems and processes for Employee Benefits
Providing accurate and timely administration support

Development of others

Knowledge of pensions, group risk and healthcare, group pensions administration, automatic enrolment duties, group life, group income protection and group critical illness schemes and employee assistance programmes
Business protection
Insurer offers
Pension provider systems

Intelligent Office

Skills and abilities

Attention to detail/high levels of accuracy

Computer literate

Data management skills

Analytical skills

Good organisation and prioritisation skills
Time management skills

Team working

Ability to build and maintain relationships

Communication – written and verbal

Ability to follow rules and procedures

Behaving in a professional manner
Trust and integrity
Curiosity and willingness to learn and improve
Commercial awareness


All professional exams paid for
Personal study plans for CII professional qualifications
Paid study leave
Study books and resources paid for
29 days holiday (exclusive of BH) + office closed between Christmas and New Year + Birthday off
5% of salary pension contribution
Flexible working
Profit Share
Social events
Free parking
Free drinks/fruit
Cycle to work
Length of service recognition
Discounted legal services
Life cover and income protection
Healthcare cash plan
Private health care scheme

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